Communication Access in Healthcare Settings by Doug Bowen-Bailey | Mar 16, 2015 Which accommodation would generally be the LEAST effective for someone who is deaf? Showing pictures Oral interpreter Speaking with more volume Sign language interpreter Gestures None Which one is NOT an appropriate rationale for providing reasonable accommodation for patients who are Deaf, DeafBlind or Hard of hearing? Communication an important part of patient-centered care The patient is always right so you should give them whatever they ask for. Effective communication makes your work easier as a health care provider It is legally required to provide reasonable accommodations to people with a hearing loss None If a patient is deaf, but does not know sign language, which accommodation would most likely be appropriate? Sign language interpreter Communicating with the patient's companion instead of the patient Talking louder Facing patient when you are speaking so they can see you while you communicate None What are appropriate ways to contact a qualified interpreter? Contact your facility's staff interpreter if you have one See if there is a nurse or hospital staff who knows some sign language Check with Main Switchboard to see if they have a list of interpreters or referral agencies Contact the Social Services department Health care facilities have legal obligations to provide reasonable accommodations to people with a hearing loss. Select the one option below that does NOT belong as a person that is required to be accommodated. Patient Spouse/significant other People designated by patient as a decision-maker or representative Family friend Parent/Guardian None Which strategy would NOT be appropriate for patients who are hard of hearing? Use written notes to clarify spoken communication. Communicate with family member or companion instead of patient Face patient while communicating Use appropriate lighting to be seen. None Understanding the diversity of patients with hearing loss, what is the most appropriate first step to take in establishing effective communication? Ask the patient what works for communicating with her or him Contact a sign language interpreter Talk with a higher volume Write everything down None A person who identifies in this way would be most likely to request a tactile interpreter. Reminder: tactile interpreting is using sign language while allowing the patient to touch the interpreters hands in receiving the information. deaf Deaf-Blind hard of hearing late deafened None A qualified interpreter follows ethical practices that respect patient privacy and confidentiality. True False None What strategies below that can help make a hospital room more accessible? Identify patient as needing special communication methods Use visual alerts, like turning the lights on and off, when entering Respond in person to a call button request Provide accommodations for phone and TV All of the above None Time's up
